BEAUTY ON A BUDGET: 'Brunch Babe' Makeup Look Box

RETURNS

If any products you have received are damaged, faulty, or not what you originally ordered, we will be happy to exchange the items or offer you a refund if you contact us within 7 working days.

Please notify us immediately by contacting: info@make-upbysasha.com .

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

Please remember to obtain and keep the proof of postage receipt and your tracking number, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Courier charges for parcels are the responsibility of the customer.

Goods must be returned to us within 14 working days of delivery. Please find address on your packing note or contact above email for details. Please ensure that the returned parcel is properly sealed.

PROCESSING THE REFUND

If you have chosen a refund for your returned product, we will process the calculated refund within 14 days of receiving your returned goods providing that you have returned the goods to us in their original condition. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement on your Returns note, this will be processed within approx. 7 working days of receiving your returned goods and will be delivered via standard delivery.

We ship Worldwide! All UK and International orders are sent via Royal Mail Tracked delivery. PLEASE NOTE STANDARD SHIPPING IS NOT TRACKED.

 

UK & IRELAND

Standard: 3-5 Business Days (£3.20)

Tracked: 3-5 Business Days (£4.74)

Fast Track: 1-2 Business Days (£3.85)

 

EUROPE

Standard: 3-5 Business Days (£8.75)

Tracked: 3-5 Business Days (£12.45)

 

USA, CANADA & INTERNATIONAL

Economy: 2-12 Weeks (£8.70)

Standard: 6-7 Business Days (£19.05)

Tracked: 6-7 Business Days (£20.55)

 

Orders will be dealt with and processed within 3-5 working days. Once processed, delivery time within the United Kingdom is 3-5 business days, and 6-7 business days internationally.

Please keep in mind that during the holidays and busier periods, this time may vary and can take up to 14 days.

Heavier items may take longer especially when travelling through customs from the UK. Please allow time for this if ordering for a specific date.

If you are yet to receive your order past this estimated delivery time please contact us on the above email with your order number and we can look into the issue further.

We are not responsible for any deliveries that may be affected by customs or transportation strikes or delays, nor any extra fees or customs charges once the package has exited the United Kingdom.